Shipping & Delivery

Orders placed through this catalog are fulfilled by our retail partner from warehouses inside the United States. That arrangement is deliberate: it gives every order the partner's delivery network, tracking and doorstep guarantees — infrastructure a bedding brand could not match on its own.

Timing

• Most in-stock items ship the same or next business day and arrive within a few days across the continental United States.
• Items marked Available to order on this site ship on the listed timeline of the retail partner — the exact date is shown at checkout before you commit.
• Delivery options (standard, expedited, pickup points where offered) and their costs are set at checkout by the retail partner and shown before payment.

When the box arrives

Protectors and encasements ship compressed in compact packaging. Two things are worth a minute on arrival:

• Check the size band on the packaging against what you ordered — a Queen encasement and a King fitted protector look identical folded.
• Unfold and air the product for an hour before installing. A freshly unsealed membrane can carry a faint new-textile scent that dissipates quickly; it is not the vinyl smell of older protector designs, and it does not persist.

Wrong or damaged on arrival

A wrong size, a damaged zipper, a packaging error — start the exchange from the order page in the account you purchased from; it is the fastest route to a replacement. If anything about the process is unclear, write to [email protected] and we will point you to the right button.