Returns & Exchanges

Returns follow the standard policy of the retail partner that fulfilled your order — for bedding in unused condition that generally means a no-questions return window starting the day of delivery, with the exact terms shown on your order page.

The honest part about protectors

Bedding is a hygiene category. An unopened or unused protector returns without friction; one that has spent nights on a bed usually cannot be restocked, and the partner's policy reflects that. Our advice is blunt: resolve sizing before the first night. Unfold the protector, fit it to the bare mattress, and decide. A protector that has only met a clean mattress for ten minutes is still a returnable protector.

Wrong size — the usual case

Nearly every return we see is a depth mismatch: a 14-inch pillow-top in a 9-to-12-inch encasement, or a slim bunk mattress swimming in an 18-inch skirt. The fix is an exchange, started from your order page. To make it the last exchange, measure before reordering — top of the crown to the bottom edge, tape measure, not memory. Our contact page explains what to send us if you want a second opinion on the measurement.

Defects

A zipper that will not close, a seam that opens in the first wash, a membrane that leaks — that is not a return, that is a defect, and it is on us. Start the replacement through the order page and, separately, tell us at [email protected]: defect reports go straight into how the next production run is inspected.